What’s been your career progression at DISH? And what do you currently do as IHS Dir. Of Training?
I’ve been with DISH for 10 years as of July. I started at DISH full time right out of college through the University Relations program – I started as a Marketing Specialist within the sales team focused on retail services, working with our third-party retailers. I pretty quickly transitioned over to be an instructional designer creating training content for those retailers. Then I was promoted to be a manager of that group, and we started to work with a larger audience, including direct sales, sales partners, alliance management, and retention.
Most recently I moved over to IHS in September last year to be the Director of the Training group.
What are your teams’ main responsibilities?
My teams support and train all of our technicians both for DISH satellite installs and on-site sales for DISH customers, and we also handle training for all our fulfillment work such as appliance repair. Now we’re also supporting OnTech and Wireless tower technicians as well.
The training team is structured as two primary groups. One team is located at Meridian, scoping out and working with project managers … Read more and comment